M Call

M Call provides dynamic multichannel Contact Center services, offering its customers an increasingly wider and dynamic set of services.

+ 4 Million Contact Center interactions (2017)
+ 3 % Number of process’s growth rate (2017)
Founded in 1992, M Call includes several channels: telephone, e-mail, SMS, fax and Internet. Besides managing other clients' communication, M Call provides several services for the Brisa Group. Highlighted services include:

  • Via Verde Customer Support Line, available 24 hours a day, 365 days a year;
  • Customer contact line for Controlauto vehicle inspection scheduling; 

Certifications

In keeping with its commitment to the quality of provided services, the M Call Quality Certification is ensured by the ISO 9001:2008 standard.

Innovation and Quality

In 2009, M Call began its Task Certification Program, ensuring a standard of excellence in customer service and standing out for its commitment to customer service innovation and quality.



M Call successfully developed a pioneering telework project that allowed 10% of its employees to benefit from a remote work option. The advantages for both company and employees were clear and easily measured, resulting in an increase in service performance and reducing costs for both parties.

M Call was audited in 2017 standing out with an excellent result under the 4-pillar SMETA (Sedex Members Ethical Trade Audit), which is an international recognition in terms of compliance with labor standards, health and safety at work, as well as environmental commitment and business ethics.


Shareholder structure

M Call is 100% owned by Brisa.