Mcall

Mcall provides dynamic multichannel Contact Centre services, offering its customers an increasingly wider and dynamic set of services.

5.0 Million Contacts in 2015
+ 5 % Call growth
69 Employees
Founded in 1992, Mcall includes several channels: telephone, e-mail, SMS, fax and Internet. Besides managing other clients' communication, Mcall provides several services for the Brisa Group. Highlighted services include:

  • Via Verde Customer Support Line, available 24 hours a day, 365 days a year;
  • Customer contact line for Controlauto vehicle inspection scheduling; 

Certifications

In keeping with its commitment to the quality of provided services, the Mcall Quality Certification is ensured by the ISO 9001:2008 standard.

Innovation and Quality

In 2009, Mcall began its Task Certification Program, ensuring a standard of excellence in customer service and standing out for its commitment to customer service innovation and quality.

Mcall successfully developed a pioneering telework project that allowed 10% of its employees to benefit from a remote work option. The advantages for both company and employees were clear and easily measured, resulting in an increase in service performance and reducing costs for both parties.